# AI knowledge base for customer support agents

Use cases · Human page: https://quelvio.com/use-cases/support-agents · Machine view: https://quelvio.com/ai/use-cases/support-agents

## Support agents

Current policy, with its source.

[Request early access](https://quelvio.com/early-access)

## Without Quelvio

The agent quotes last year's refund policy, or fills a gap with a guess.

## With Quelvio

The agent answers from the current policy, with its source and date. Where the policy is silent, Quelvio says so plainly.

**Sample** · Two exchanges

```text
> Can I return an opened item after 20 days?
Opened items can be returned within 14 days.
Returns policy · 1 October 2026 · in force
> Do you refund shipping on exchanges?
I didn't find this in the sources you can read.
```

## Who it's for

A head of support running a customer-facing agent.

## More cases

- [Coding agents](https://quelvio.com/use-cases/coding-agents): Your corrections, back in every session.
- [Ways of working](https://quelvio.com/use-cases/ways-of-working): Your habits, first in every session.
- [Risky steps](https://quelvio.com/use-cases/risky-steps): Push, delete, deploy: your rules first.
- [Scheduled agents](https://quelvio.com/use-cases/scheduled-agents): Runs on its own. Follows your rules.
- [Decisions](https://quelvio.com/use-cases/decisions): Settled once, with who and when.
- [Assistants at work](https://quelvio.com/use-cases/assistants): Ask where you work. Get the source.
- [Policy changes](https://quelvio.com/use-cases/policy-changes): One change. Every answer follows.

## Related

- [Human view of this page](https://quelvio.com/use-cases/support-agents)
- [Everything for agents: llms.txt](https://quelvio.com/llms.txt)